FAQ

Frequently Asked Questions

The Product

Will it work on my hair type?
Yes. The Silk Heatless Curler works on all hair types — fine, thick, curly, wavy, straight, color-treated, short, long. Hair length 8 inches and longer holds curls best.

How long do the curls last?
24+ hours on most hair types. Many customers report curls lasting into a second day with a light refresh.

Is it comfortable to sleep in?
Yes. The silk rod is soft and rests against the back of your head, not against the pillow. Most women say they forget they're wearing it within 5 minutes.

Damp or dry hair?
Damp hair (about 70% dry, towel-dried) gives the best, longest-lasting curls.

What's included in the box?
Each set includes 1 silk satin curling rod, 2 matching silk scrunchies, and a tutorial card.

Shipping & Delivery

How long does shipping take?
Standard US shipping is 5-8 business days. Free on orders $35+.

Do you ship internationally?
Currently US-only. International shipping coming soon — sign up for our email list for updates.

How do I track my order?
You'll receive a tracking link by email within 24 hours of your order shipping.

Returns & Refunds

What if it doesn't work for me?
Send it back within 30 days for a full refund — even if used. No questions asked.

How do I return an item?
Email support@cozyflip.store with your order number. We'll send a prepaid return label within 24 hours.

Payment & Security

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Is my information secure?
Yes. All transactions are encrypted via SSL. We never store your full card details.

Contact

Still have questions? Email support@cozyflip.store.