Shipping policy

Shipping Policy — CozyFlip™ | Processing Time & Delivery Window

Shipping Policy

Last updated: December 10, 2025

Quick summary

CozyFlip™ aims to process orders fast and ship them reliably. Below you’ll find our standard processing times, estimated delivery windows for supported countries, how to track your order, and what to expect if a shipment is delayed.

  • Processing time: 1–3 business days
  • Standard delivery window: 5–12 business days (after shipment)
  • Supported shipping destinations: United States (US), United Kingdom (UK), Australia (AU), Canada (CA), New Zealand (NZ)
  • Shipping cost: Free for supported destinations (see exceptions below)

Order processing time

All orders are processed from our fulfillment center. Processing begins once payment is confirmed. Typical processing time is 1–3 business days. Business days are Monday through Friday, 9 AM–6 PM MST (Sheridan, WY).

Please note:

  • Orders placed on weekends or U.S. public holidays begin processing on the next business day.
  • Customs clearance, payment verification, or seasonal volume can extend processing time. If your order will experience an unusual delay we will notify you by email at support@cozyflip.store.

Estimated delivery windows

Estimated delivery windows below are shown as a guideline and begin once the order has shipped (i.e., after the processing period above):

  • United States (US): 5–8 business days
  • United Kingdom (UK): 7–12 business days
  • Australia (AU): 7–12 business days
  • Canada (CA): 7–12 business days
  • New Zealand (NZ): 7–12 business days

Important: These are estimates only. Delivery can be affected by customs, local postal carriers, remote delivery addresses, weather events, and other factors outside CozyFlip’s control.

Shipping costs & free shipping

CozyFlip offers free standard shipping to the supported destinations listed above (US, UK, AU, CA, NZ) for standard CozyFlip orders placed on cozyflip.store.

Exceptions and surcharges:

  • Shipments to certain remote or hard-to-reach areas may incur additional fees; if an extra charge applies we will notify you before fulfillment.
  • Express or expedited shipping (if selected) will incur additional fees; any upgrade charges are shown at checkout.

Tracking your order

Once your order ships you will receive a shipping confirmation email with a tracking number and instructions. Use our tracking portal or the carrier link to monitor transit.

Track your order: Track Your Order.

If tracking shows delivery but you did not receive your package, please contact us immediately at support@cozyflip.store or call +1 (560) 188-54848 (Mon–Fri, 9 AM–6 PM MST). We will investigate with the carrier and update you promptly.

Delays, exceptions & disclaimers

We do our best to meet the timelines above, but please be aware of factors that can delay delivery:

  • Customs inspections, duties, or taxes in the destination country — customers are responsible for any customs fees, duties, or taxes unless otherwise stated at checkout.
  • Carrier delays due to weather, natural disasters, strikes, or public holidays.
  • Incorrect or incomplete delivery address provided at checkout. Please review your address before confirming payment.
  • High seasonal volume (e.g., peak holiday periods) may extend processing and transit times.

Delay disclaimer: CozyFlip is not responsible for carrier delays beyond our reasonable control. If a delay occurs we will assist and communicate updates, but we cannot guarantee specific delivery dates.

Lost, missing, or damaged shipments

If your package is lost in transit, shows as delivered but is missing, or arrives damaged, follow these steps:

  1. Check the tracking information and any delivery notes from the carrier.
  2. Confirm with household members, neighbors, or building reception that the package was not received on your behalf.
  3. If still unresolved, contact CozyFlip at support@cozyflip.store with your order number and a description of the issue. Include photos for damaged items.

We will open an inquiry with the carrier and work with you to resolve the issue. Resolution options may include replacement, refund, or carrier claim depending on the case.

International shipments & customs

Shipments to the UK, AU, CA, and NZ may be subject to customs duties, import taxes, or local VAT. These charges are assessed by the destination country and are the responsibility of the recipient unless otherwise stated at checkout.

Customs processing times vary by country and may add to your delivery window.

Mailing notes & delivery requirements

  • Please provide a valid street address. Some carriers do not deliver to PO boxes—if you provide a PO box and the carrier cannot deliver, we will contact you to arrange an alternative address or re-ship at your expense.
  • For apartment or condo deliveries, include unit number and any delivery instructions to help the carrier locate your address.
  • If you instruct the carrier to leave a package without signature, CozyFlip is not responsible for lost or stolen packages left in unsecured locations.

Contact & support

If you have questions about shipping, please contact our support team:

For information about returns, refunds, and warranty, please visit our Return & Refund Policy and Warranty Policy.

Related policy pages

Compliance & transparency

This Shipping Policy is written to be transparent and accurate for CozyFlip™. We avoid misleading claims and do not guarantee delivery times. All statements reflect our standard procedures and current shipping service levels. This page is designed to meet Google Merchant Center policy expectations for accurate shipping information. If any detail on this page changes (shipping region, fees, or timing), we will update this policy and notify customers as required.

CozyFlip™ — Ultra-soft thermal robe. Support: support@cozyflip.store • Phone: +1 (560) 188-54848

Addresses, times, and service areas shown are accurate to the best of our knowledge as of the “Last updated” date above. CozyFlip is not responsible for carrier actions beyond our control.