Shipping policy
Shipping Policy
Last updated: June 10, 2026
Quick Summary
SilkWave™ aims to process orders quickly and ship them reliably. This Shipping Policy explains our standard processing time, estimated delivery windows, supported shipping destinations, tracking process, and what to do if your shipment is delayed, missing, or damaged.
Processing time: 1–3 business days
Standard delivery window: 5–12 business days after shipment
Supported shipping destinations: United States, United Kingdom, Australia, Canada, and New Zealand
Shipping cost: Free standard shipping for supported destinations, unless stated otherwise at checkout
This policy applies only to orders placed directly through silkwavehair.com or any related SilkWave™ online store operated by us.
Order Processing Time
All orders are processed after payment is successfully confirmed.
Our typical processing time is 1–3 business days. Business days are Monday through Friday, excluding U.S. public holidays.
Please note:
Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
Payment verification, address review, customs requirements, product availability, or high seasonal volume may extend processing time.
If your order experiences an unusual delay, we will contact you by email at info@silkwavehair.com.
Estimated Delivery Windows
Estimated delivery windows begin after your order has shipped and do not include the 1–3 business day processing time.
United States: 5–8 business days
United Kingdom: 7–12 business days
Australia: 7–12 business days
Canada: 7–12 business days
New Zealand: 7–12 business days
These delivery windows are estimates only. Delivery times may vary due to shipping carrier delays, customs processing, remote delivery locations, weather, holidays, or events beyond our reasonable control.
Shipping Costs & Free Shipping
SilkWave™ currently offers free standard shipping to supported destinations, including the United States, United Kingdom, Australia, Canada, and New Zealand, unless otherwise stated at checkout.
Exceptions and possible additional fees:
Remote or hard-to-reach delivery areas may require additional shipping fees. If this applies, we will notify you before fulfillment where possible.
Express or expedited shipping, if available, may require an additional fee. Any upgrade charges will be shown at checkout.
International taxes, customs duties, import fees, or local VAT may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number or tracking link.
You can use the tracking information provided to monitor your shipment status.
If your tracking shows that your package was delivered but you did not receive it, please contact us as soon as possible at info@silkwavehair.com with your order number and shipping details.
Delays, Exceptions & Disclaimers
We do our best to process and ship orders within the estimated timelines, but delivery dates are not guaranteed.
Shipping may be delayed due to:
Carrier delays
Customs inspections or clearance
Weather conditions or natural disasters
Public holidays
Incorrect or incomplete shipping addresses
High seasonal order volume
Remote delivery locations
Events beyond our reasonable control
SilkWave™ is not responsible for shipping carrier delays, customs delays, or other delivery issues outside our control. However, we will do our best to assist you and provide available updates.
Lost, Missing, Or Damaged Shipments
If your package is lost in transit, shows as delivered but is missing, or arrives damaged, please follow these steps:
Check the tracking information and any delivery notes from the carrier.
Confirm with household members, neighbors, building reception, mailroom, or local carrier office.
If the issue is still unresolved, contact us at info@silkwavehair.com with your order number and a description of the issue.
For damaged items, please include clear photos or videos of the item, product packaging, and shipping package.
After reviewing the case, we may assist with a carrier inquiry and offer an appropriate resolution depending on the situation. Resolution options may include a replacement, refund, store credit if you agree, or carrier claim support.
International Shipments & Customs
Orders shipped to the United Kingdom, Australia, Canada, New Zealand, or other international destinations may be subject to customs duties, import taxes, local VAT, or other fees charged by the destination country.
These charges are determined by local authorities and are the responsibility of the recipient unless otherwise stated at checkout.
Customs processing times vary by country and may extend the estimated delivery window.
Shipping Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
For apartment, condo, office, or building deliveries, please include unit number, suite number, building name, floor, access code, or delivery instructions where needed.
SilkWave™ is not responsible for orders delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.
If you notice an address mistake after placing your order, contact us immediately at info@silkwavehair.com. We cannot guarantee changes after an order has been processed or shipped.
PO Boxes & Delivery Restrictions
Some carriers may not deliver to PO boxes, military addresses, or certain restricted locations.
If your shipping address cannot be serviced by the available carrier, we may contact you to request an alternative address. Additional shipping fees may apply if re-shipment is required due to an undeliverable address.
Unclaimed, Refused, Or Returned Packages
If a package is refused, unclaimed, or returned to sender due to an incorrect address, failed delivery attempts, customs refusal, or customer non-response, we may deduct return shipping costs, handling fees, or other carrier charges from any eligible refund.
If you would like the order re-shipped, additional shipping fees may apply.
Delivery Without Signature
Some carriers may leave packages at the delivery address without requiring a signature.
If you instruct the carrier to leave a package in an unsecured location, SilkWave™ is not responsible for lost, stolen, or damaged packages after confirmed delivery.
Order Cancellations Before Shipment
If you need to cancel an order, please contact us as soon as possible at info@silkwavehair.com.
Orders may only be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled and must follow our Return & Refund Policy if eligible.
Contact & Support
If you have questions about shipping, delivery, tracking, or missing packages, please contact our support team:
Email: info@silkwavehair.com
Phone: +1 (560) 188-54848
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Related Policy Pages
Return & Refund Policy
Warranty Policy
Privacy Policy
Payment Policy
Terms of Service
Cookie Preferences
Do Not Sell or Share My Personal Information
About Us
FAQs
Compliance & Transparency
This Shipping Policy is designed to support transparency standards for online stores, including Google Merchant Center expectations. We clearly explain our processing time, estimated delivery windows, shipping destinations, shipping costs, tracking process, customs responsibilities, and delivery limitations.
SilkWave™ does not guarantee exact delivery dates and does not make misleading shipping claims. If our shipping regions, fees, service levels, or delivery estimates change, we will update this policy as needed.
SilkWave™ — Heatless hair styling tools and beauty accessories
Support: info@silkwavehair.com
Phone: +1 (560) 188-54848
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